Effective Date: [1 Nov 2025]
Last Updated: [19 Nov 2025]
This Return and Refund Policy outlines the terms under which DIGI FORCE LTD (“we”, “our”, or “us”) processes refunds and returns for purchases made through AllKeysDigital.com (“Website”).
By placing an order, you agree to the terms stated in this policy.
1. Company Information
DIGI FORCE LTD
Company No-: 15989048
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@allkeysdigital.com
Website: https://www.allkeysdigital.com
2. Nature of Products
All products sold through AllKeysDigital.com are digital software license keys delivered electronically via email only.
We do not ship any physical goods.
3. Refund Eligibility for Digital Products
3.1 Non-Refundable Policy
Because digital software license keys cannot be returned once delivered, all sales are final.
Refunds or cancellations cannot be provided after the license key has been delivered to the customer’s email address.
3.2 Exceptions — Refunds or Replacements May Be Approved Only If:
A refund or replacement may be granted under the following limited circumstances:
- The license key is invalid or non-functional, verified by our support team.
- The wrong product was delivered due to our error.
- A duplicate payment was made for the same order.
To request support in such cases, contact support@allkeysdigital.com within 7 calendar days of purchase. Include your order number and a description of the issue.
4. Order Cancellation
Once the license key has been delivered to the email address provided at checkout, the order cannot be cancelled.
If delivery has not yet occurred, you may request cancellation by emailing support@allkeysdigital.com. Approval depends on whether the order has entered the fulfilment stage.
5. Delivery Issues
If you have not received your digital license key within the stated delivery timeframe:
- Check your Spam/Junk folder
- Ensure the correct email address was used during checkout
- Contact us at support@allkeysdigital.com with your order number
If the email address entered during purchase was incorrect, we will resend the product to the corrected email address after verification.
6. Refund Timeline (If Approved)
Approved refunds — limited to the scenarios listed in Section 3.2 — are processed within:
- 5–10 business days, depending on your payment provider or bank
Refunds will be issued only to the original payment method used for the transaction.
7. Abuse of Policy
To prevent misuse of digital products and license keys, we reserve the right to deny refunds or future services to customers who repeatedly submit fraudulent or abusive refund requests.
8. Contact Us
For any questions or refund-related inquiries, please contact:
DIGI FORCE LTD
Company No-: 15989048
📍 Registered Office: [128 City Road, London, United Kingdom, EC1V 2NX]
🌐 Website: https://www.allkeysdigital.com
📧 Email: support@allkeysdigital.com
Our support team aims to respond within 24–48 business hours.
9. Policy Updates
We may update or modify this Return and Refund Policy at any time. Any updates will be published on this page with a revised “Last Updated” date.